Service Coordinator – Inside Sales
Reports To: Parts & Service Manager
Department: Parts & Service Group
Location: Grimsby, ON
Date of Issue: August 20, 2025
Job Summary:
The Service Coordinator is responsible for all aftermarket parts & service sales functions. This role will primarily focus on site services sales, coordination and support.
Principal Duties and Responsibilities:
- Answer calls/emails and react to customer requests/emergencies in a timely manner.
- Accurately estimate and prepare proposals for on-site service calls and replacement parts.
- Coordinate small crew of service technicians and provide support to them while traveling.
- Meet and exceed sales targets.
- Preparation of formal Service Reports and Inspection Records.
- Manage project budgets and revenue.
- Ensure all required parts/services arrive at the job site prior to technicians’ arrival.
- Order entry into company MRP/CRM software (Total ETO).
- Provide technical support while working closely with engineering, component manufacturers and service technicians to troubleshoot customer breakdowns and concerns.
- Maintain existing customer relationships and network to develop new customer relationships.
- Manage project schedule with the goal of 100% on-time delivery for all projects.
- Negotiation of customer contracts with a high level of detail.
- Provide support to accounting to close delinquent/overdue accounts.
- Liaison between customer and various company departments to discuss open issues.
- Maintain customer records by updating account information.
- Back-up to Parts Coordinator during vacation and business trips.
- Work with customers on any required compliance management (Cognibox, ISNet, etc.) or training prior to technicians’ arrival.
- Cold calling previous customers to find new sales opportunities.
Knowledge, Skills and Abilities:
- Proven sales performance.
- Read and interpret engineering drawings with a strong attention to detail.
- Thrives in a challenging and dynamic environment and able to prioritize tasks efficiently.
- Excellent written and verbal communication skills.
- Computer literate: MS Office, Exchange, MRP/CRM type software, etc.
- Creative and analytical thinker, with strong problem-solving skills.
- Strong interpersonal skills, able to work individually and as part of a team.
- Strong organizational skills.
Education and Experience:
- Related post-secondary education.
- Minimum 2-5 years’ experience in a sales role.
- Experience working in an ISO 9001 certified environment an asset.
Working Conditions:
Position is full time at HSML Grimsby. Will require occasional travel to our Hamilton plant and customer facilities.
If you want to join a successful, dynamic team and believe you have what it takes, email your cover letter and resume referencing this job to rhicks@handling.com